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Travel Technology Research Ltd (T2RL) and Ink Innovation, a travel IT provider, announce the publication of their latest white paper, "Delivery in an Order Management World." This paper provides an in-depth examination of airlines' transition towards the Offer-Order-Settle-Deliver (OOSD) model, emphasising the need to redefine delivery management systems to meet modern demands.
As airlines evolve beyond Departure Control Systems (DCS), this research offers a forward-looking framework for modern delivery management that aligns with tomorrow's expectations. By identifying the shortcomings of traditional DCS in the OOSD model and presenting innovative solutions, the paper aims to guide airlines in improving operational and financial performance.
Ian Tunnacliffe, SVP Consulting and Editor in Chief of T2RL: “T2RL and Ink have been working together to explore how airlines can use the opportunity presented by the move to modern airline retailing with Offers and Orders in order to generate more revenue and improve customer satisfaction after the initial booking is made. With input from major airlines on three continents, we have produced a report that sets out some of the exciting possibilities.”
Shawn Richards, co-founder and CEO of Ink Innovation: "While OOSD is gaining momentum with NDC and ONE Order, the Delivery component remains underdeveloped. We see how the immediate focus on robust Delivery implementation can help realise OOSD’s full potential and benefits. Our partnership with T2RL and work over the last few months have enabled us to provide valuable insights for the industry."
Key insights from the white paper:
- Detailed exploration of the OOSD model and its implications for airline operations.
- The critical need to replace DCS with modern DMS (Delivery Management Systems).
- Strategic approaches for implementing new frameworks to enhance efficiency.
- Financial benefits of adopting advanced delivery systems.
For more details and to download the full white paper, please visit https://connect.innovation.ink/future-of-delivery
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